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Complaint about reservation 1239****

Disneyland Paris - Complaint about reservation 1239****
Good morning, Last week we had a problem with our reservation at the park because we were traveling on the 6th of march and there have happened quite a few things that honestly have made up some troubles. We were going to Santa Fe hotel with our food on full board, the...
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1 comment
#2163857

The online customer service at Disney is really a nuissance. Unfortunately we had such upsetting experiences several times, too. Besides, they do never answer to emails and the telephone line is always busy so you have to wait and wait and wait for ages on the line before you get through.

ID
#3391983 Review #3391983 is a subjective opinion of poster.
Pros
  • Direct reservation
  • Lots of extras
  • Full knowledge of the parks
Cons
  • Lots of extras to try to make you spend more money
  • You do not have the security you might have of a travel agency
  • Flights must be separated and are not included in the website
Loss
$2000
Preferred solution
An apology for sure, but if it's possible a full refund or a price reduction for what we paid... that'd be the best

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Missed rides and ques at disneyland paris

Hello, we are currently on holiday in paris visiting disneyland and went for our first of 2 days and we got there nearly an hour early to beat the que on certain rides. When we got to the front the lady who was polite said the cards were not working. We then had to...
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2 comments
#2243062

Another los Er set of parents who think their 2 yo will remember Disney. Go wait in line and go home to satisfy your ego.

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ID
#3909730 Review #3909730 is a subjective opinion of poster.
Location
Mansfield, England

Complaint

Hello, I came to Disney on July 4th and I was very disappointed with the staff. I had tickets on my phone and each member directed me to a different place to enter. After going back and forth to the different entrances and customer service we finally made it into the...
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ID
#3801197 Review #3801197 is a subjective opinion of poster.
Location
Lac La Biche, Alberta

Cost of carers ticket

I have visited twice since Christmas and have been charged two quite different amounts for my carers ticket. It used to be free! I shall be visiting again at the end of August, and again at the end of November how much will I be charged? I have a Magic Flex ticket and my son has a Magic Plus ticket.
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ID
#3768595 Review #3768595 is a subjective opinion of poster.
Location
Solihull, England

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Park ticket reservation

Hello, Wonder if you can help me, I have a Infinity pass and Im looking to go in December. However when I go on the app all the month come up to book tickets apart from December. Do they get realised on a certain day?
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ID
#3731009 Review #3731009 is a subjective opinion of poster.
Location
Rochester, England

Bad experience

Had a very bad experience and wrote a complain a week ago and still didnt get a response. Dont recommend going there
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ID
#3709583 Review #3709583 is a subjective opinion of poster.
Location
Brentwood, England

To add another night stay + park ticket for an extra day

Hi I have been trying to contact customer care for like an hour on the line but no reply. we need to amend our booking :1501**** under my name MRs Marica Farrugia. to ADD an EXTRA night from tuesday 28th to wednesday 29th June plus an extra park ticket for the three of us for WED 29th june. Kindly amend our booking as per above and also add the additional cost to pay it on my profile i await your reply Many thanks Marica
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ID
#3642941 Review #3642941 is a subjective opinion of poster.
Location
Sliema, Tas-Sliema

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Following our visit to your Disneyland Paris Monday 30th May 2022

Our visit consisted of myself, husband, daughter, son-in-law and two grandchildren. It was a very busy fun packed day which left a lot of happy memories for us all. Having had to stand in line for over an hour for one of your rides (Pinocchio) we decided to pay the...
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ID
#3642801 Review #3642801 is a subjective opinion of poster.
Location
Belfast, Northern Ireland

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Number booking 1047**** reimbursement

I received the Disney Financial Department on January 5th 2022 the confirmation of the received of our bank´s account information for mading the reimbursement by USD3.235,05, so i understand that it take a process time, but now is April 29th and i still don´t receive...
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ID
#3527705 Review #3527705 is a subjective opinion of poster.
Location
Santiago De Cali, Departamento Del Valle Del Cauca
Preferred solution
Full refund

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Ticket registration

I bought 3 1-day tickets yesterday night at 22.00, but I CAN'T register the date. It's impossible on line and it's not possible to contact phone number in Italy (I've waited 30 minutes on line). PLEASE HELP
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ID
#3497276 Review #3497276 is a subjective opinion of poster.
Location
La Spezia, Liguria

Infinity pass policies in France

Good morning, I wanted to share with you my high disappointment among the restrictions that as a infinity pass member in Disneyland Paris that I am faced sinced the Coronavirus crisis. Since the reopening, Disneyland Paris informed to all his customers and pass members through the website of the new organization of the show off in the Park. Even though the process is ok for me and safe I am quite surprised that this new system of reservation through the website platform is restraining considerably my pass facilities and contract without any compensation from Disney after all. When I decided to take this pass which is the most expensive one,the goal was not to not be restricted and to show off every time I needed and desire. Now, I have to register in advance when I need to show off and praying god that there is availability booking opened for the pass member. In addition, for all my guests which accompanying me in which I have a specific fare, the bad news is that we have to register on another web platform to be sure that they can come with me. Until this day, the availability stopped until the end of september, and we are waiting for an opening of the booking on October. All the september weekends are already booked. I have been forced to cancel one of my visit because there were no booking availability for my guests. I do understand also that you had to make choices due to the Covid crisis, but a lot of events and advantages have been cancelled and stopped without the acknowledgment of the customers and pass members.T his situation cannot go further. I was quite surprised to learn that all the days restrictions for the cheapest pass were suspended in order that these members profit of their pass with this new organization. When members like me which bought the expensive one had no compensation at all. This is quite unfare. I do understand that your company has been impacted by the sanitary crisis but consumers too. The only thing that disney done is to stop the bank direct debit during the 3 months of lock down and extended the pass validity. This is definitely not a real compensation because we are going to pay anyway this extension. I wrote to Disneyland Paris customer care to share with them my claim.And they answered me that they do inform constantly the customers since the reopening by their website and they will not grant any compensation and I cannot cancel my subscription for the reason that I mentionned below (show off restrictions on my infinity pass). So now I am writing to you in order to share with you my disappointment that infinity pass member are treated. I am not the only one whose complaining by the way. And it is sad to see that all infinity pass members like me are now begging on the Facebook pass member group for an availability of specific show off date because the limit of pass member show off with their guests seems quite low. Hope that my claim will catch your attention and will help you to understand that this position is not comfortable for us and leads me to decide to not renew my subsciption if Disneyland Paris doesn't do any effort for the infinity pass members. We remains your most faithful customer afterall. kind regards, Mrs Elodie MORIAMEZ
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ID
#2143980 Review #2143980 is a subjective opinion of poster.
Location
Sannois, Ile-De-France
Product
Disneyland Paris Theme Park Ticket

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